Printed a Microsoft document, then an email. The last printer ceased to function when an alarming message, indicating that I should unplug the printer immediately & call for service, popped up. Looked in Device manager - now there was a category that said "Printer" and there it was. Ive always printed out my own pictures & loved my last Canon printer (Canon PIXMA MX712). Canon Marketing (Malaysia) Sdn Bhd.
First it said "help me find an older version" but a second later it popped up with MX 920 Series.Īdded printer. Basically the printer and computer are not able to communicate. There are many reasons that your printer may be indicated as being 'offline' or 'not responding'. The following video outlines the information below. Go to Settings -Devices - Printers & Scanners.click "ADD printer". Reasons and possible solutions for the 'Printer Is Offline' and 'Printer not responding' message when using a Windows PC Solution. I "removed device" under Devices -Printers & scanners (start menu -> settings -> devices -> printers & scanners -> select Canon MX 920 series printer -> REMOVE DEVICE.) Then - this is essential - I restarted the computer. Still LOOKED like it was there under Devices.īut in Device Manager, only present under Print Ques, not it's own category of Printer (which is where it was when it was fixed). Canon MX 920 series printer, wireless, giving various error messages (offline, being used by another printer, error) and would not print an email, a Word document or anything from the Internet.
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